Social media platforms are increasingly used in the public administration context. Against this background, this study not only derives and tests the impact of determinants that explain citizens’ intention to use social media channels of public services, but also examines to what extent their intention to use influences their intention to recommend these services to others (word of mouth).
Bernd W. Wirtz
Vincent Göttel
Paul F. Langer
Marc-Julian Thomas
Further PublicationsIn: Public Performance and Management Review (2016), S. 1342-1358.
