Discussion Paper „What does knowledge management in public administrations look like in practice? Development of KM criteria on the basis of case study reviews" is published

The recently published discussion paper “What does knowledge management in public administrations look like in practice? Development of KM criteria on the basis of case study reviews.” analyses and clarifies the sometimes elusive concept of knowledge management using a series of international case studies. The author Stella Hill examines over 100 instances where knowledge management has been implemented in the public sector, deriving a set of criteria that empirically define knowledge management.

The need for effective and targeted knowledge management in the public sector is growing in response to complex challenges, impending retirement waves, and digital transformation. However, knowledge management is often treated as a buzzword, without really understanding its scope. The recently published discussion paper “What does knowledge management in public administrations look like in practice? Development of KM criteria on the basis of case study reviews.” analyses and clarifies the sometimes elusive concept of knowledge management. The author Stella Hill examines over 100 instances where knowledge management has been implemented in the public sector. These case studies are drawn from academic literature and online publications, spanning a wide range of countries and institutions. Using this sample, Ms Hill derives a set of criteria that empirically define knowledge management. Unlike theoretical approaches, these criteria are based on practical experiences and real-word applications. The international and institutional diversity of the case studies underscores the universal relevance of the derived criteria. The analysis reveals that KM intersects with various fields of institutional management, such as human resources and information technology. The collection of case studies and the insights gained from them provide valuable inspiration and guidance for leaders in public administration looking to establish effective knowledge management within their own agencies.