Organisational principles of mobile government

The “Organisational principles of mobile government” project is concerned with the opportunities for public administration to deploy mobile services in the public interest. The project performs the groundwork for mobile e-government (services on mobile terminals), questions regarding the transferability of business strategies to the administration and the identification of success factors for the administration. The result is of practical and and academic interest in order to determine whether and when there will be a valid need for mobile e-government services and as a result also for a mobile ID and what this will have to look like.

In recent years, the mobile Internet has become an important field of development for digital society. “Mobile first” is the dominant strategy of the leading Internet companies, such as Google, Facebook and Yahoo. Hence, it is no surprise that innovative and leading e-government countries also possess comprehensive and simultaneously fully differentiated mobile e-government. Compared to the internationally leading e-government countries, studies usually attest only a small number of mobile e-government offers to Germany (especially at the municipal level).

The field of mobile e-government is still a relatively young and neglected field of research that urgently requires examination. Against this background, the aim of the research programme is in particular to investigate the central research question of the successful configuration of mobile e-government. This will involve analysing usage patterns and preferences of mobile e-government services, location-based services (LBS), the deduction of relevant potential applications and identifying best practices. The project will recommend actions for the user-friendly and legally compliant configuration of digital transformation with regard to the characteristics of mobile e-government services.

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Prof. Dr. Helmut Krcmar