Comprehensible administrative language increases the efficiency of your work. If citizens better understand your texts, there are consequently fewer queries and misunderstandings. Deadlines are more consistently adhered to, evidence is produced in full and forms are filled out correctly. This saves consultation time and time spent doing follow up work.
By adopting language accessible to citizens, you are showing them they are valued and can present yourself as a modern service provider. This facilitates all participants dealings with one another, ensures a constructive atmosphere and not least increases public acceptance of your actions.
Targeted memos and templates save reading time because they get to the point. Responsible decisions are based on concise and well-structured information.